DAMA N.V. RESPONSIBLE GAMING POLICY

Effective from: 10.12.2020

Last updated: 16.04.2021

The following rules must be strictly observed by all casinos operating under the Dama N.V. (Curaçao) remote gaming license.

It is your responsibility to understand and abide by these rules. If you have any questions or suggestions, please contact us at contact@kosmonautcasino.com.

1. Available responsible gambling tools for customers

1.1 Each player have an option to set one of the following limits:

  • Wager limit ( the amount of money the player can wager is limited for a period of time);
  • Deposit limit (the amount of money the player can deposit is limited for a period of time);
  • Loss limit (the amount of money that can be lost by the player is limited for a period of time);
  • Session limit (the amount of time which a player spends playing is limited);
  • Cooling off period (the player can log in to his account, but can’t make deposits and play during a specified period);
  • Self-exclusion period (the player can’t log in to his account).

1.2 The player can put the limits into his account in the “Responsible gambling” tab by himself or make a request in chat/ by email. If the player asks you to set any limit, the request must be completed immediately.

2. Account closure/reopening

2.1 When a player in chat/ ticket asks to close his account, first of all you need to clarify the reason for that in order to determine a further action plan.

If the reason is gambling problems, the account must be disabled immediately. When executing the player’s request, the casino team is also required to post a comment (e.g. gambling problems) in the player’s profile/account.

If the reason is not related to gambling addiction, the player can be offered a bonus or redirected to a VIP manager.

2.2 When a player asks you to reopen his account, you can do it in 24 hours after the player’s request.

3. Changing and disabling limits

3.1 Changing conditions:

  • If a customer requests to make his limit period more stringent, it must be processed immediately after the customer’s request.
  • If the customer requests to decrease his deposit / wager / loss limit / cooling-off, it must be processed only in 24 hours after the customer’s request.
  • If the customer requests to disable deposit / wager / loss limit/ cooling-off, it must be processed only in 24 hours after the customer’s request.
  • Re-opening accounts with indefinite Self-Exclusion is possible after at least 7 days.
    Re-opening accounts with any other type of Self-Exclusion is possible after at least 24 hours.

3.2 The procedure of limits disabling:

If a player makes a request of disabling a limit, you need to ask him to come back and confirm his request in 24 hours/ 7 days. This procedure helps to be sure that the player’s decision is deliberate and he is fully responsible for it.

3.3 Please note that it is strictly prohibited to perform any action that can lead customer to disable/decrease any limits. It is solely your responsibility if the casino team motivates a customer to disable/decrease any limits. If such actions are taken by the casino team - all customer losses will be fully refunded and charged from operator.

4. Other information

4.1 If there are any questions or comments about this document, kindly contact us at contact@kosmonautcasino.com

4.2 If there is a player complaint regarding responsible gambling issues contact@kosmonautcasino.com must be informed about such issue immediately, no matter from which source this complaint was received.

4.3 Dama N.V. reserves the right to request access to internal chats/ticket systems in order to monitor or get information about any issues concerning responsible gambling.

4.4 Please note, that any actions taken with customer limits / cooling-off / self-exclusion is solely your responsibility and in case of failure to follow these rules and guidelines possible losses will be refunded to the customer by Dama N.V. and this amount will be charged from you.

4.5 In case of disagreement between the casino team and Dama N.V. in any particular case about responsible gambling complaints, the decisions made by Dama N.V. will be final.

4.6 Dama N.V. encourages you to take advantage of tips that will help make the game safer and reduce the risk of an addiction problem:

  • Play for entertainment, not for profit.
  • Play only for amounts you can afford to lose. Never use the money you need for important things like food, rent, bills or study.
  • Set deposit limits and never deposit more funds than you can lose.
  • Never try to get back. If you lose money, don't go into higher stakes to try to recoup your losses.
  • Balance the game with other activities. Find other forms of entertainment, thanks to which you will keep your distance to the game.

4.7 If you suspect you are addicted to gambling, do the following test:

  • Have you ever lost time from work or school because of gambling?
  • Has gambling ever made your home life unhappy?
  • Has gambling affected your reputation?
  • Have you ever felt remorse after playing?
  • Have you ever gambled to get money to pay off debts or to solve financial difficulties?
  • After winning, did you have a strong urge to come back and win more
  • Have you gambled frequently until your last dollar has been lost?
  • Have you ever taken out loans to finance your gambling?
  • Have you ever sold anything to finance gambling?
  • Were you reluctant to use "gambling money" for normal expenses?
  • Has gambling caused you to lose your care for your own or your family's well-being?
  • Have you ever gambled longer than planned?
  • Have you ever gambled to get away from worry and trouble?
  • Have you ever committed or considered committing an illegal act to finance gambling?

4.8 In case you suspect addiction to gambling visit gamcare site in order to find support:

https://www.gamcare.org.uk/get-support/links-to-other-support-agencies/
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